Refund policy

RETURNS & EXCHANGES

All our products are handcrafted with intricate proficiency by our skilful traditional craftsmen, resulting in each piece being unique and slightly distinct in their own way. No two natural stones or two natural pearls are identical, hence causing a slight difference in the final product. Additionally, each garment from our clothing line is made with utmost care and high-quality fabrics. We have displayed our product colours as accurately as possible to our best of efforts. However, due to all computers and phones having varying monitor screens, we can’t guarantee your display showcasing the colours identically.

All our products undergo a thorough quality check before being dispatched. Returns and exchanges will only be accepted if your order is damaged in transit or you have received the incorrect product from our end.

There will be no return/exchange/replacement on customised orders, sale items or items purchased using a credit note or gift coupon. We will not be responsible for any lost or damaged packages.


Exchange Procedure

To place a return, you must notify us within 3 days of receiving the package, by emailing us at contact@anaash.in. In order to accept your return request, we will require photograph(s) of the damaged or incorrect item. Upon receiving the email with the images, based on the discretionary approval given by the Anāash QC team, we will arrange for your damaged or incorrect product to be collected.

The fresh or correct product will be dispatched to you, once we receive the returned order. In case the product is unavailable or out of stock, we will issue a store credit, which will be valid for 45 days after you receive it. Refunds will only be given if the package is lost during transit.

Important thing to keep in mind while sending back a clothing piece  for return:

  • You must notify us within 3 days of receiving the package, by emailing us at contact@anaash.in with your desired size exchange.
  • All items must have the original tags, and should be unworn, unwashed, and undamaged with no smell of perfume, deodorant or detergent.
  • Please send the returns n its original box to our office at:

ANĀASH
A40 Kailash Colony,
New Delhi 110048
Phone Number: +91 9810121717

Conditions Under Which Return/Exchange is Denied

  • Items purchased in a sale.
  • Incorrect or outdated delivery address.
  • Incorrect format of delivery address.
  • Three failed delivery attempts by our courier agent.
  • Package refused by the recipient.
  • Sizing issues - Hence, please carefully review the sizes mentioned in the product description before placing the order.
  • Products returned in a used or damaged condition.
  • Minor colour and design variations, as all our products are handmade and the natural stones/pearls used are never the same. 

 

REPAIRS

In case you require any of your Anāash jewellery pieces to be repaired, please reach out to us via email, WhatsApp or Instagram.

  • Email us at contact@anaash.in
  • WhatsApp us on +91-9810121717
  • Find us on Instagram as @anaash.in 

We will only repair the jewellery pieces that have been purchased from us directly. Items purchased through other retailers must be returned to them for repairs.

There may be some repair fee charges, depending on the nature of the repair and the availability of the material(s) required. All our pieces are handmade and demand a high level of craftsmanship, not only for production, but also for repairs. We assure the quality of repairs at Anāash, as they are all handled in-house by our skilful artisans.

Note: Free repairs (for jewllery) are available for the first 6 months after buying the product, unless the item is scratched or damaged due to non-production issues.